Do you ship to my location?
Chances are that we do! We ship everywhere in Canada and to the US including to PO boxes. We also ship to Most European countries, Australia, and to select South American and other countries. To confirm that we can ship to your location and to get a shipping estimate, simply click on the estimate shipping icon under the items price. Fill in the blanks and you will get a quote in seconds!
Shipping Charges: How much is shipping?
It depends on what you are ordering, how much you are ordering, and where it is shipped. All items ship from Montreal Canada, you can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your postal code or zip code and country in the Shipping Estimator on the cart page.
How long will it take before I receive my order?
We do our utmost to ship all orders within 1 business day. All Canadian orders ship with Canada Post Expedited Parcels Or XpressPost and are typically received within 2 to 6 business days. All Canadian orders ship with a tracking number which will be added to your account as soon as we pack your order. To access your tracking information, you must create an account prior to Checking Out.
American orders ship with Canada Post Expedited shipping or Small Packets Air. Shipping method availability and price is driven by the destination and weight of the order, you can choose your preferred shipping method when you check out. Expedited shipping is the only shipping method that includes a tracking number. Orders sent with this shipping method are typically received within 4 to 7 business days. Orders sent via Small Packets Air are usually received within 7 to 10 business days. As soon as we pack your order we will update your account status to "shipped" and a notification e-mail will be sent to you. If available for your selected shipping method, your tracking number will also be added to your order details. Buy with full confidence, your order will be shipped promptly and securely.
International Shipping: Do you ship internationally?
Absolutely! After placing items in your shopping cart, proceed to the checkout area. Complete the Shipping and Billing information, including selecting your country. We have chosen Canada Post Air Mail shipping as the carrier for our International orders. They offer reasonable shipping rates (compared to other express carriers) and fast delivery times, 6 to 12 business days.
Will I have to pay customs fees or taxes on my order?
Canadian orders are charged taxes as follow, depending on destination:
- Quebec and Maritimes: for those destinations, we will consider that the client takes ownership of the goods from the province of Quebec (FOB Quebec), consequently the 14.975% Quebec Sales Tax will be billed.
- Ontario: 13% Ontario HST will be charged.
- Manitoba, Saskatchewan, Alberta, BC and The Territories: 5% GST will be charged.
We do not charge taxes on international orders but they may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. If you are not familiar with the customs fees in your state or country, please check with your local customs office for more information. The shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. It is possible that the delivery of your order be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order.